FYLA is exclusively sold online at getfyla.com

Orders are processed as quickly as possible, pending item availability and payment approval. Due to the exclusivity of our collections, we expect high volumes. You will receive an email notifying you of your tracking information when your order has been shipped.
Certain products may have longer processing times. These will be noted on the product and cart pages.

You can track your order using the order number or the tracking number provided in the shipment notification email by visiting the page getfyla.com/apps/17TRACK on the official Fyla website.

PayPal

When selecting this option at checkout, you will be directed to the PayPal site to Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to getfyla.com. Please make sure your address in PayPal is up to date.

Due to high order volume, no modifications can be made after submission, including order adjustments or address changes.

If you'd like to add another item to your order, please place a new order for the item.

For orders that have not been shipped, cancellation is allowed. For orders that have already been shipped, a 30% fee will be charged for cancellation. To request a cancellation, please email support@getfyla.com.

Enjoy free standard shipping on single orders over $100.
Standard shipping costs $10.

If your order has been marked as delivered, but cannot be located, please contact our Customer Service team via email at support@getfyla.com for assistance.

Once your order is submitted, we will arrange for its dispatch as soon as possible.Upon shipment, you will receive an email with your tracking information so you may track the package online.

If your product is unfortunately damaged during transit, please contact us within 48 hours of receipt so that we can promptly and thoroughly investigate the cause. Please send photos of the damaged areas to support@getfyla.com.If we confirm that the damage to the product was caused during shipping, you may return the item without being responsible for the return shipping cost.For more details, please refer to the Return Policy.

Please email support@getfyla.com for assistance.

If the product has no quality issues, we currently do not offer return or refund services. If the product has quality issues, you need to provide proof of the product's defect and send an email to support@getfyla.com. Upon verifying that the product indeed has quality issues and after receiving the returned item, we will process your refund.For more details, please refer to the Return Policy.

At this time we are unable to offer exchanges.

Once your return is received and processed, you will be notified via email.
If your return is accepted, your refund will be processed and applied to the original method of payment.

We offer international delivery, with the exception of certain individual items.

If the product has no quality issues, we currently do not offer return or refund services. If the product has quality issues, you need to provide proof of the product's defect and send an email to support@getfyla.com. Upon verifying that the product indeed has quality issues and after receiving the returned item, we will process your refund.For more details, please refer to the Return Policy.

Once you have selected the country that you will be shipping to, all prices will include relevant taxes and duties. There will be no additional charges upon delivery.

Please email support@getfyla.com for assistance.